Frequently Asked Questions

We are based in Seaford, Victoria, Australia. Our showroom and warehouse are located at the same address, where you can view our full range of outdoor umbrellas and shade solutions.

D.Dawson & Co has been operating since 1989, bringing over 35 years of expertise in premium outdoor umbrellas and shade solutions to Australian homes and businesses.

Yes. We offer trade pricing for qualified businesses including cafés, restaurants, hotels, schools, councils, builders, and landscapers across Australia. Please contact us directly to set up a trade account.

Timber umbrellas offer a classic, natural aesthetic with premium hardwood construction that develops a beautiful patina over time. They are ideal for traditional and coastal settings.

Aluminium umbrellas are lightweight, rust-resistant, and require minimal maintenance. They are perfect for commercial applications and modern outdoor spaces, offering excellent durability in all weather conditions.

Many of our replacement canopies and custom-branded canopies are manufactured in Australia using premium outdoor fabrics designed for Australian conditions. We also offer imported options depending on the project requirements.

Woodline Shade Solutions is a premium South African brand specialising in high-quality timber outdoor umbrellas and parasols. D.Dawson & Co is the exclusive Australian distributor for Woodline, bringing their exceptional craftsmanship and innovative designs to the Australian market.

We offer a wide range of sizes from 2m through to large commercial cantilever umbrellas. Available in round, square, rectangular and octagon shapes depending on the model.

Warranty periods vary depending on the model, frame type and fabric selected. Please refer to the individual product page or contact us for specific warranty information.

Yes. We supply replacement canopies for many of our umbrellas and can also manufacture custom replacement canopies for select models.

Yes, our commercial-grade umbrellas meet Australian standards and are suitable for footpath dining applications. We can provide engineering certificates and compliance documentation required by most councils. Please check with your local council for specific requirements.

Absolutely. We specialize in commercial hospitality projects and have supplied umbrellas to cafés, restaurants, hotels, resorts, and venues across Australia. We offer bulk pricing, custom solutions, and can coordinate delivery and installation for large orders.

Yes, we offer custom branding services including logo printing and embroidery on canopies. This is perfect for businesses wanting to showcase their brand or for promotional events. Minimum order quantities apply. Contact us for a quote.

Yes, we offer repair services for most outdoor umbrellas, even if they were not purchased from us. Please contact us with photos and details of the damage for an assessment and quote.

We stock replacement parts including canopies, ribs, poles, finials, pulleys, cords, and hardware. Most components can be replaced to extend the life of your umbrella. We also offer re-canvassing services with new fabric in a range of colours.

Contact us via phone or email with photos of the damage and your umbrella's measurements. We'll provide a quote and arrange for you to drop off the umbrella at our Seaford workshop, or we can arrange pickup for larger commercial orders.

Yes, we ship to all Australian states and territories. Shipping costs are calculated at checkout based on your location and the size of your order. Local pickup is also available from our Seaford warehouse.

Yes, we offer custom canopy colours from our fabric suppliers' full range. Custom colours may require longer lead times and minimum order quantities. Contact us to discuss your specific colour requirements and we'll provide options and pricing.

In-stock items typically ship within 2-5 business days. Metro areas usually receive delivery within 5-7 business days, while regional areas may take 7-14 business days. Custom orders and special colours may require 4-8 weeks depending on specifications.