Shipping policy

D. Dawson & Co

Effective Date: August 21, 2025
Business Name: D. Dawson & Co
Website: www.ddawson.com.au
Contact Email: sales@ddawson.com.au
Phone: +61 3 9380 8300

1. Shipping Methods

We use trusted carriers depending on the order type:

  • Jet Couriers – Melbourne metro, urgent same-day pickup/delivery
  • MachShip freight – bulk or interstate shipments (umbrellas, café barriers, bases)
  • Australia Post – small parts and accessories

2. Shipping Costs

Shipping costs are calculated based on:

  • Size and weight
  • Delivery location
  • Freight classification
  • Tailgate or forklift requirements

Large umbrellas, café barriers and bases may require palletised freight and are quoted accordingly.

If freight is quoted separately, pricing is subject to change until confirmed.

Customers may arrange their own courier upon written request. In this case:

  • All risk transfers to the customer upon collection
  • We are not responsible for freight damage once goods leave our premises

3. Delivery Timeframes

Estimated timeframes (subject to stock availability):

  • Standard stock products: 1–2 weeks
  • Custom-branded umbrellas & café barriers: 3–4 weeks production time
  • Special imports: timeframe as quoted

Timeframes are estimates only and are not guaranteed.

We are not liable for delays caused by:

  • Freight carriers
  • Weather events
  • Supply chain disruptions
  • Industrial action
  • Public holidays
  • Events outside our reasonable control

4. Large Item Transport Requirements

Large umbrellas and barriers must be transported flat and secured properly.

If transported incorrectly by a third party or customer-arranged courier, we are not liable for resulting damage.

5. Delivery Terms & Responsibilities

Customers must:

  • Provide accurate delivery details
  • Ensure safe access for delivery vehicles
  • Advise in advance if forklift or tailgate service is required
  • Ensure someone is present to accept delivery unless Authority to Leave is provided

If Authority to Leave is given:

  • Delivery is deemed complete once goods are left at the nominated location
  • Risk transfers to the customer immediately

Any re-delivery, storage, demurrage, or failed delivery fees will be charged to the customer.

6. Inspection on Delivery

Customers must inspect goods immediately upon delivery.

Any claims for:

  • Freight damage
  • Missing items
  • Incorrect goods

Must be reported in writing within 48 hours, including photographs of packaging and product.

Failure to report within this timeframe constitutes acceptance of the goods as delivered in good condition.

7. Risk & Title

Risk passes to the customer upon delivery or collection.

Title in goods does not transfer until full payment has been received.

8. Repairs & Service Shipments

Repairs are handled via The Broken Umbrella division.

Customers must:

  • Remove umbrellas from bases
  • Secure and tie product safely
  • Ensure safe packaging for transport

Courier collection can be arranged (fees apply).

We are not responsible for damage caused by inadequate packaging for return shipments.

9. Installation & Ongoing Responsibility

Once delivered, installation, anchoring, ballast and ongoing care are the responsibility of the customer.

We are not liable for damage resulting from:

  • Incorrect installation
  • Insufficient base weight
  • Wind or adverse weather
  • Failure to close umbrella when not in use

10. International Shipping

We currently supply within Australia only.

Export enquiries may be considered on a case-by-case basis.

Additional customs, duties, freight, and insurance costs will apply for international shipments.

Contact Us

sales@ddawson.com.au
+61 3 9380 8300
2/64 Brunel Road, Seaford VIC 3198, Australia